Man and a Van Earls Court Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Earls Court provides removal and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means Man and a Van Earls Court, the provider of the services described in this document.
1.2 "Customer" means the individual or business booking or using the services of the Company.
1.3 "Services" means any man and van, removal, delivery, transportation, loading, unloading, packing, or related service provided by the Company.
1.4 "Goods" means the items and belongings which are the subject of the Services.
1.5 "Contract" means the agreement between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van and removal services for residential and commercial customers within the UK. Service availability may vary depending on date, time, and location.
2.2 The Company will provide a vehicle and one or more operatives as agreed at the time of booking. The Customer is responsible for ensuring that the requested service level is appropriate for the size, quantity, and nature of the Goods.
2.3 The Company reserves the right to refuse to transport any Goods that are illegal, dangerous, hazardous, perishable, excessively fragile, or otherwise unsuitable for transport, at its sole discretion.
2.4 The Company does not provide professional disconnection or reconnection of gas, plumbing, or electrical appliances. The Customer is responsible for arranging qualified tradespeople where required.
3. Booking Process
3.1 Bookings must be made directly with the Company. A booking is only confirmed once the Company has accepted the booking and, where applicable, the Customer has paid any required deposit.
3.2 The Customer must provide accurate and complete information at the time of booking, including:
a. Collection and delivery addresses
b. Access details at each address, including floor level, lift availability, parking restrictions, and any access limitations
c. An accurate description and approximate volume of the Goods
d. Any items requiring special handling or extra manpower
e. Preferred date and time for the Services.
3.3 The price quoted is based on the information provided by the Customer. If the actual work differs from that described at the time of booking, additional charges may apply.
3.4 The Company may require a deposit at the time of booking. If a deposit is not received by the specified time, the Company reserves the right to cancel the booking.
4. Prices and Payments
4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as confirmed at the time of booking.
4.2 Unless otherwise stated, prices do not include congestion charges, tolls, parking fees, or any fines incurred due to circumstances beyond the Company’s control. Such charges will be payable by the Customer in addition to the quoted price.
4.3 Waiting time caused by the Customer or by third parties outside the Company’s control may be charged at the applicable hourly rate.
4.4 Payment terms will be confirmed during booking. Unless agreed otherwise in writing, payment is due either in advance or immediately upon completion of the Services.
4.5 The Company accepts various forms of payment, subject to availability and any applicable surcharges, which will be made clear at the time of booking.
4.6 Where payment on account has been agreed for business customers, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts in accordance with applicable UK law.
5. Customer Responsibilities
5.1 The Customer is responsible for ensuring that:
a. Goods are properly packed and protected unless a packing service has been booked
b. Fragile items are clearly marked and suitably wrapped
c. Access at collection and delivery addresses is safe, legal, and sufficient for the vehicle and operatives
d. All Goods to be transported are ready for collection at the agreed time.
5.2 The Customer must arrange and pay for any necessary permits for parking or access. Where no suitable legal parking is available, any fines or penalties incurred may be charged to the Customer.
5.3 The Customer must not ask the Company’s staff to undertake any illegal activities or activities that fall outside the agreed scope of the Services.
5.4 The Customer or their representative should be present at collection and delivery locations to direct the placement of Goods and to confirm that the Services have been completed. If no representative is present, the Company will not be liable for any alleged loss or damage discovered later.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, the Customer must inform the Company as soon as reasonably possible.
6.2 The following cancellation charges may apply, depending on the notice given:
a. More than 48 hours before the scheduled start time: any deposit may be refunded or transferred, subject to the Company’s discretion.
b. Between 24 and 48 hours before the scheduled start time: the Company may retain part or all of the deposit, or charge a reasonable cancellation fee.
c. Less than 24 hours before the scheduled start time or on arrival: the Company may charge up to the full quoted price.
6.3 If access to the premises is not available at the agreed time, or if the Customer is not ready to proceed, this may be treated as a late cancellation and may incur additional charges.
6.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or road closures. In such cases, the Company will seek to offer an alternative date or time. The Company will not be liable for any consequential loss arising from such cancellation.
7. Liability for Loss or Damage
7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.
7.2 The Company will not be liable for:
a. Loss or damage arising from the Customer’s failure to pack Goods properly, unless the Company has provided a packing service
b. Damage to items made of particle board, MDF, or similar materials that are prone to weakness when moved
c. Damage to furniture or Goods that were already defective or in poor condition
d. Loss or damage arising from normal wear and tear, or from the inherent nature of certain Goods, including but not limited to fragile, delicate, or perishable items
e. Loss of data or information stored on computers, hard drives, or other electronic devices.
7.3 The Customer must notify the Company of any visible loss or damage as soon as reasonably possible, and in any event no later than 48 hours after completion of the Services. Claims made after this period may not be accepted.
7.4 The Company’s total liability for any claim, whether arising in contract, tort, or otherwise, shall not exceed the lower of:
a. The value of the Goods lost or damaged, or
b. The total price paid for the Services under the Contract.
7.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded by law.
8. Excluded Items
8.1 The Company will not be responsible for the transport of, and will have no liability in respect of, the following items unless expressly agreed in writing before the Contract is formed:
a. Cash, credit or debit cards, and securities
b. Jewellery, watches, precious metals, or stones
c. Important documents, passports, or financial records
d. Live animals or plants
e. Dangerous goods, including explosives, flammable liquids, gases, chemicals, or toxic substances.
8.2 If any such items are included without the Company’s knowledge, they will be moved entirely at the Customer’s own risk, and the Company will have no liability for loss or damage.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items agreed in advance as part of the Services.
9.2 The Customer must not request the Company to dispose of domestic rubbish, building waste, hazardous materials, or any items that require specialist disposal, unless this has been expressly agreed in advance.
9.3 Where the Company agrees to remove unwanted items, these may be treated as waste for recycling or disposal. Additional charges may apply depending on the type and quantity of items and any fees imposed by disposal facilities.
9.4 The Customer is responsible for ensuring that any items requested to be removed are legally permissible for disposal and do not breach environmental or waste regulations.
10. Delays and Access Issues
10.1 The Company will use reasonable efforts to arrive at the agreed time, but timing is not guaranteed. The Company is not liable for delays caused by traffic, road closures, weather, or other circumstances beyond its control.
10.2 If the Company’s vehicle or operatives are delayed or prevented from carrying out the Services due to access issues, incorrect addresses, or circumstances arising from the Customer or third parties, additional charges may apply.
11. Insurance
11.1 The Company maintains appropriate insurance cover for its operations as required by law. Details of cover levels can be provided upon request.
11.2 The Customer is encouraged to arrange separate insurance coverage for high-value items or where additional protection is required beyond the Company’s liability limits.
12. Complaints
12.1 If the Customer has any concerns or wishes to make a complaint, this should be raised with the Company as soon as possible, providing full details and any supporting information.
12.2 The Company will investigate complaints in a fair and timely manner and will aim to resolve issues promptly, keeping the Customer informed throughout the process.
13. Data Protection and Privacy
13.1 The Company will collect and use personal information provided by the Customer for the purpose of administering bookings, delivering Services, and managing the Contract.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell the Customer’s personal data to third parties.
14. Variation of Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will not affect existing Contracts already agreed and confirmed, unless required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severance
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
17.2 No oral statement or representation made by the Company or its employees shall be binding unless confirmed in writing.


