These Terms and Conditions set out the basis on which our man and a van service in Earls Court is supplied to customers in the UK. By making a booking, you agree to these terms in full. Please read them carefully before confirming any order, as they form the agreement between you and the service provider. They apply to domestic and commercial removals, collections, deliveries, single-item transport, and related labour-only assistance.

The purpose of this document is to explain the rules for booking, payment, cancellations, liability, waste handling, and the law that governs our services. We aim to keep things clear, fair, and practical. If any part of these terms is not understood, you should ask for clarification before the booking is accepted. Man and van Earls Court services may involve varied tasks, so the exact scope of work is always confirmed at the time of booking.

These terms are written for use in the United Kingdom and are intended to reflect standard expectations for a man and a van Earls Court booking. Nothing in these terms affects your statutory rights as a consumer where those rights apply. If a provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

1. Booking Process

A booking is only considered confirmed when we have accepted the order and provided an agreed date, time window, and service outline. A request for a quotation does not in itself create a binding booking. We may ask for details about the items to be moved, the pickup and delivery locations, access conditions, parking, stair access, lift availability, and any special handling requirements. Accurate information is essential because it allows us to allocate the correct vehicle, labour, and time.

When you place a booking for our Earls Court man and van service, you must ensure that all details are complete and truthful. If the actual work differs from the details provided, we may revise the price, amend the service, or decline to proceed if it is unsafe or impractical to do so. We reserve the right to refuse any booking that cannot be completed lawfully, safely, or within reasonable operational limits.

You are responsible for ensuring that the collection and delivery points are accessible at the agreed time. This includes arranging any necessary permissions for entry, reserving parking where possible, and providing correct instructions for building access. Delays caused by incomplete information, restricted access, or failure to prepare the items may result in waiting charges or rescheduling. A man with a van in Earls Court may also require a reasonable loading area close to the property where permitted by law.

Booking Amendments

If you wish to change the date, time, address, inventory, or service type, you should notify us as soon as possible. Amendments are subject to availability and may affect the price. Changes requested close to the service date may not be possible. We will always try to accommodate reasonable adjustments, but we are not obliged to do so where resources have already been allocated.

2. Pricing and Payments

Prices may be based on an hourly rate, a fixed quotation, or a combination of labour, vehicle, and distance charges. Any quote provided before the service begins is based on the information available at that time. If the scope of work changes, the final amount payable may differ from the original estimate. Additional charges may apply for waiting time, extra labour, difficult access, congestion, parking costs, or unusual handling requirements.

Unless stated otherwise, payment is due on completion of the service and must be made in the form agreed at booking. We may require a deposit or pre-authorisation for certain jobs, particularly where the service involves larger loads, long-distance transport, or third-party arrangements. For business customers, invoice terms may be offered at our discretion and only where agreed in writing in advance.

Late payment may result in recovery action, administration fees, and interest where permitted by law. We may suspend or refuse future services until outstanding amounts are paid in full. Any discounts, promotional rates, or special offers are valid only for the period and scope specified and cannot be combined unless expressly stated. If you believe an invoice is incorrect, you should raise the issue promptly, and we will review it in good faith.

All prices are quoted in pounds sterling unless agreed otherwise. VAT, if applicable, will be shown separately where required. We reserve the right to correct obvious pricing errors before accepting the booking. Acceptance of a price estimate does not guarantee availability until the service is confirmed by us.

Changes to the Work

If additional items are added, routes are altered, the destination changes, or the job takes longer than originally expected, the price may be adjusted accordingly. This includes situations where the customer requests extra stops, requires more carrying distance, or asks for dismantling or reassembly not included in the original quote. We will explain any material change before it is applied wherever reasonably possible.

3. Cancellations and Refunds

You may cancel a booking by giving notice before the service date. The amount of any refund, deposit retention, or cancellation charge depends on how much notice is provided and whether costs have already been incurred. If cancellation is made sufficiently in advance, we may refund sums already paid, less any non-recoverable expenses or administrative charges where applicable.

Cancellations made at short notice may be charged in full or in part, especially where we have already reserved staff, vehicle time, or other resources for the job. If our team arrives at the agreed location and the service cannot proceed because of customer unavailability, incomplete access, or failure to prepare the items, this may be treated as a late cancellation or failed attendance and may be charged accordingly.

We may cancel or postpone a booking if circumstances beyond our control prevent us from carrying out the work safely or lawfully. Such circumstances include severe weather, traffic disruption, vehicle breakdown, staff illness, unsafe access, or regulatory restrictions. If we cancel for reasons within our control, we will offer a suitable alternative date or refund any prepaid sums for the undelivered portion of the service.

4. Liability and Customer Responsibilities

We take reasonable care when carrying out a man and van service Earls Court job, but our liability is limited as set out in these terms and by law. You must ensure that any items to be moved are safe to handle, suitably packed, and free from prohibited contents. Fragile, valuable, antique, or irreplaceable items should be declared in advance so that suitable precautions can be discussed. Unless agreed otherwise in writing, we do not accept responsibility for items that are inadequately packed or not declared as requiring special handling.

Our team may refuse to move items that are unsafe, illegal, excessively heavy, poorly packaged, leaking, contaminated, or likely to cause injury or damage. You are responsible for checking that the items can be moved through doors, stairways, and lifts without structural damage. If dismantling or reassembly is requested, we do not guarantee the original condition of the item after reassembly unless this is expressly agreed.

Damage, Loss, and Claims

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. We may require photographs, proof of value, and details of the circumstances. We are not liable for indirect loss, loss of profit, delay, or consequential damage, except where liability cannot legally be excluded. Our total liability in connection with a booking will not exceed the amount paid for the relevant service, except where the law requires otherwise.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. We do not accept responsibility for damage caused by items that were already defective, unstable, or improperly secured. Where we are found responsible for direct damage, our obligation may be limited to repair, replacement, or a reasonable monetary settlement at our discretion and in accordance with the law.

5. Waste Regulations and Disposal

If your booking includes the removal or disposal of unwanted items, waste must be declared in advance. We only handle waste in compliance with applicable UK waste legislation and local authority requirements. Waste may include household rubbish, bulky waste, furniture, white goods, garden materials, or construction-related debris, but acceptance depends on the type, quantity, and legal classification of the materials involved.

You must not present hazardous, clinical, chemical, asbestos-containing, explosive, or otherwise regulated waste unless this has been expressly agreed and all legal requirements have been met. If prohibited items are discovered during collection, we may refuse to remove them, separate them from the load, or end the service if continuing would breach legal obligations. The customer remains responsible for ensuring that the waste presented for collection is lawful and accurately described.

Where waste is transferred for disposal or recycling, it may be handled only by authorised parties and in accordance with duty-of-care obligations. You may be asked to confirm in writing that the items belong to you or that you have permission to arrange their removal. We are not responsible for any fines, penalties, or enforcement action arising from undeclared restricted waste, incorrect descriptions, or unlawful disposal requests made by the customer.

Environmental Compliance

We aim to support responsible disposal and recycling practices where feasible. However, acceptance of waste is always subject to the condition, classification, and legal status of the materials. If an item can be reused, recycled, or donated, that will only occur where it is lawful and operationally appropriate. Customers must not request disposal methods that conflict with environmental law or waste transfer requirements.

6. Service Conduct and Operational Rules

Our team will act professionally and respectfully at all times. In return, customers are expected to provide a safe working environment and treat staff with courtesy. We may stop work if there is abuse, harassment, violence, intimidation, or unsafe conduct. If police, security staff, or building management intervene in a way that affects the job, any resulting delays or abortive attendance may be charged where appropriate.

We may use subcontractors, partner drivers, or additional helpers to complete a booking. Where this happens, the service will still be subject to these Terms and Conditions. We may also substitute the vehicle or equipment used, provided this does not materially reduce the agreed service standard. Man and a van in Earls Court may therefore be carried out by suitably qualified personnel working under our control or on our behalf.

Unless specifically included in the booking, our service does not cover specialist packing, hoisting, storage, electrical disconnection, plumbing work, or the handling of dangerous goods. We are not responsible for delays caused by circumstances outside our reasonable control, including traffic congestion, road closures, strikes, adverse weather, or access restrictions imposed by third parties.

7. Complaints and Disputes

If you are dissatisfied with any aspect of the service, please raise the issue promptly so we can investigate. We may request supporting evidence and an opportunity to inspect the relevant item or circumstances. A complaint does not automatically entitle you to a refund, but we will consider all reasonable concerns in accordance with these terms and applicable law.

Where a dispute cannot be resolved directly, both parties agree to attempt to settle the matter in good faith before starting court proceedings. This may include written clarification, evidence exchange, and, where appropriate, negotiation or alternative dispute resolution. Nothing in this clause prevents either party from seeking urgent court relief where necessary.

These Terms and Conditions are intended to be fair and transparent. If any term is interpreted differently by a court or competent authority, that interpretation will apply only to the extent required. The remaining terms will continue to operate, and no waiver of a breach will be treated as a waiver of any later breach.

8. Governing Law

These Terms and Conditions, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. Any dispute relating to the service, the booking, payment, cancellation, or liability will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

By using our Earls Court man and van service, you confirm that you have read, understood, and accepted these Terms and Conditions. We may update these terms from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of your booking will apply to that booking unless a different version has been agreed in writing.

Summary of key points: bookings must be confirmed by us; prices may change if the job changes; cancellations may incur charges; liability is limited by law; waste must comply with UK regulations; and English law governs the agreement.